Terms and Conditions

Broadband Digital Activation Terms and Conditions
The Terms and Conditions mentioned herein shall form part of Customer Enrollment Form (CEF) overleaf
signed by the Customer and shall be binding on Him/Her.
DEFINITIONS:
(i) ‘Khatore IT Solutions Private Limited’ or ‘BOLTWIFI’ means a company incorporated under the provisions of Companies
Act, 1956, having its registered office at 3B, Khatore Bagan, Govt. Hospital Road, Barbil, Dist- Keonjhar, Odisha, India, Pin-758035
(ii) “CEF” or “Customer Enrollment Form” or “Form” means this form that has to be filled and executed
by any person for becoming a Customer of BOLTWIFI and it includes these terms and conditions;
(iii) ‘Customer’ shall mean a person (including any entity or association of persons) who has subscribed
to the Services after completing the required formalities i.e. making necessary payments etc. and
gets activated on BOLTWIFI Network. Mere execution of the CEF shall neither constitute person to be a
customer/subscriber or consumer of BOLTWIFI;
(iv) ‘Customer Equipment’ shall mean any equipment not provided by BOLTWIFI;
(v) ‘Customer Premises Equipment’ or ‘CPE’ shall mean and includes the telephone instrument,
modem, routers, batteries, model Set Top Box, Remote Control Unit, connector, cable, all software,
hardware and any other equipment/accessories included with it and supplied by BOLTWIFI or any of
BOLTWIFI’s affiliates / subsidiaries to the Customer, as per the Plan, during the Enrollment Period.
(vi) ‘Digital Services’ shall mean Over the Top Content (OTT) and/or any supplementary/additional
services made available to the Customer through any of BOLTWIFI’s affiliates / subsidiaries or third party
service provider(s), from time to time.
(vii) ‘DoT’ refers to Department of Telecommunications.
(viii) ‘Enrollment Period’ shall mean the period commencing upon activation of the Services and shall run
in concurrence with the License Agreement issued by DoT under which BOLTWIFI is authorized to
provide telecom Services within the Network unless otherwise terminated and shall be subject to all
applicable laws, rules, regulations, notifications, order, directions of the Government/Courts/
Tribunal/TRAI, including the Indian Telegraph Act 1885 and rules framed there under, and shall
further be subject to terms and conditions of this form.
(ix) “Installation Address” means the address delineated in the CEF by the Customer for installation of
Equipment for receiving Service; ix) “IP Addresses” means operation of Internet Service which
requires IP addresses (static or dynamic) for each permanent connection on Internet.
(x) ‘IP addresses’ means operation of internet service which requires IP addresses (static or dynamic)
on each permanent connection on internet.
(xi) ‘Network’ shall mean BOLTWIFI’s telecommunication network in the concerned telecom circle through
which Services are or would be made available to the Customer. ‘Other Service Provider’ / ‘OSP’
means a company providing Application Services like tele-banking, tele-medicine, tele-education,
tele-trading, e-commerce, call centre, network operation center etc. by using telecom resources
provided by Telecom Service Providers.
(xii) ‘Plan’ shall mean the terms of offer for the Services and/or Digital Services or a combination
thereof, as the case may be. Charges for the Plan shall include Tariff, applicable charges/ rental for
CPE and charges for Digital Services;
(xiii) ‘Service’ or ‘Services’ shall mean all telecom and allied services provided by BOLTWIFI to its Customers,
including, without limitation, voice telephony, data and internet, but shall not include Digital Services.
;
(xiv) ‘Tariff’ shall mean all the rates, fees, charges, levies, etc. and related conditions, other than the charges
for Digital Services, at which Services may be provided, including but not limited to activation

or installation fees, one time charge for onboarding the customer, usage charges, deposits,
advances and service charges including service tax and any other statutory outgoings under the
tariff schedule as notified by BOLTWIFI for providing Services and the tariff shall have the same meaning
as contained in Tariff Telecommunication Orders issued by the TRAI. ‘TRAI’ refers to Telecom
Regulatory Authority of India.
1. RESERVATIONS
BOLTWIFI reserves the right;
1.1 To seek and/or verify the particulars including financial information provided by the Customer,
either by itself of from independent sources.
1.2 To reject any CEF in case the particulars provided therein are incomplete, incorrect or for any
other legally just and valid reason and without any liability whatsoever. The information
provided by the Customer/gathered by BOLTWIFI shall become BOLTWIFI property even if the
application is rejected and BOLTWIFI is not liable to return the same.
2. DISCLAIMERS AND LIABILITY LIMITATION
2.1 BOLTWIFI makes no express or implied warranties, guarantees, representations or undertakings
whatsoever regarding the Service/equipment/ Digital Services etc. unless expressly mentioned
in the Form.
2.2 BOLTWIFI shall not be liable to Customer and/or any person, firm, body corporate claiming through,
under or in trust for the Customer and the Customer hereby waives and agrees to continue to
waive all claims/actions of any delays, losses including, but not limited to, loss to business,
profit, revenue or goodwill demands fees, cost, expenses, order judgment, etc. direct, incidental
or consequential arising out of any delays, errors or defects or other failure with respect to the
Service/ Digital Services and all additional/supplemental Service, equipment or billing, payment
or collection to the extent such interruption, delay error or defect is due to reasons mentioned
in clause 4.6 hereof. Further the Customer remains solely responsible for his own negligence,
acts or omission.
2.3 BOLTWIFI shall not be responsible for any acts of franchises or any other third party with respect to
schemes which are not authorized by BOLTWIFI or which are purported to have been offered on
behalf of BOLTWIFI without the explicit and specific sanction in writing of BOLTWIFI.
2.4 It is clearly understood that installation/shifting of broadband, fixed line services or IPTV service
require several vital and time consuming activities, inter-alia, feasibility check of the area, laying
down of cables, proper wiring of the area premises, allocation of tag in the switch, configuration
of the STB, other technical requirements etc. and therefore BOLTWIFI does not guarantee the
provision of services or prescribe any fixed timeline after execution of the CEF, during which the
said Services shall be activated. BOLTWIFI shall endeavor to activate the Service within reasonable
time and it is expressly agreed that the person executing the CEF shall not be entitled to raise
any claim or action or damages of whatsoever nature on account of non-activation or delayed
activation of Services due to technical non-feasibility and the Customer shall only be entitled to
refund of the initial amount paid by the Customer.
2.5 The DSL/ Broadband speed available to the Customer is the maximum prescribed speed for
which the Customer is entitle and BOLTWIFI does not hold out any assurance that the said speed
shall be maintained at all times and the same may vary depending upon the Network
congestion, technical reasons or any other unavoidable circumstances.

2.6 BOLTWIFI will not incur any liability for any of its bona-fide action taken to protect intellectual
property rights (IPR) even if the information on the strength of which it has taken any action is
later discovered to be unfounded or false.
3. CUSTOMER UNDERTAKINGS
The Customer undertakes and agrees:
3.1 That documents/details submitted by Customer along with CEF are subject to
clearance/acceptance by BOLTWIFI. In case of non-acceptance rejections of documents, the refund
wherever applicable would be made as per TRAI regulations from time to time.
3.2 To pay to BOLTWIFI the charges as published and notified by BOLTWIFI from time to time.
3.3 That he is fully conversant with the Services and/or Digital Services and/or any other additional
and supplementary Services provided by BOLTWIFI or its affiliates / subsidiaries or third party service
provider(s), as the case may be, together with its respective charges, specifications,
requirements, limitations etc. and has signed this Form upon such understanding.
3.4 The provisions of Indian Telegraph Act 1885 and the Rules and Regulations framed thereunder
(including amendments thereto) shall be applicable to the Services and in case of any conflict
between the provisions thereof and the terms of CEF, the provisions of law shall prevail.
3.5 To comply with all applicable laws, bye-laws, rules, regulation, order, direction, notification, etc.
of the Government/Court/tribunals/TRAI/DoT/Ministry of Information and Broadcasting (MIB)
and shall also comply with all directions issued by BOLTWIFI related to Network, service, equipment,
or any other connected matter and shall provide to BOLTWIFI all information and co-operation as
may be required by BOLTWIFI form time to time.
4. PROVIDING THE SERVICE
4.1 The Service shall be provided within a reasonable time of receipt and acceptance by BOLTWIFI of the
CEF and subject to technical feasibility.
4.2 BOLTWIFI shall allocate a telephone number and/or broadband ID/Account ID at its sole and
absolute discretion and connect Customer Equipment or CPE, as the case may be, to the
network and will use all reasonable endeavors to maintain connection and provide Service/s
throughout the Enrollment Period. The said number/ID shall remain in the exclusive domain of
BOLTWIFI and the Customer is entitled to use the same only during the Enrollment Period. Upon
termination of the Enrollment Period, BOLTWIFI shall have the right to allocate the said number/ID
to any other Customer in its sole discretion and can also alter/change the same for any reason
whatsoever, including but not limited to any directive of government/quasi government
authority, DoT, MIB, TRAI, technical reason etc.
4.3 All discounts/special benefits/scheme(s) pertaining to the Services shall be as per the terms and
conditions specified by BOLTWIFI from time to time.
4.4 BOLTWIFI has the right to predetermine or prefix the credit limit for the usage of Services availed by
the Customer based on its internal credit rating. In the event of exceeding of the credit limit, the
Customer shall be liable to make interim payment forthwith for the Services availed including
rentals failing which BOLTWIFI reserves the right to totally or partially disconnect/suspend the
Services. Failure to disconnect the Services in the event of exceeding the credit limit shall not
constitute as a waiver, either of the exceeded amount or the right to subsequently recover the
amount from the Customer or any other right of BOLTWIFI against the Customer.

4.5 The Services are intended strictly for personal and non-commercial use and is not intended for
any commercial use, or special or enterprise plans.
4.6 Quality, functionality and/or availability of the services, may be affected and BOLTWIFI, without any
liability whatsoever, is entitled to refuse, limit, suspend, vary or disconnect the services, at any
time, for reasonable cause, including, but not limited, to the following:
4.6.1 Any violation of applicable rules, regulations, orders, directions, notifications, conditions
of License Agreement etc. issued by the Government, DoT or Telecom Regulatory
Authority of India (“TRAI”) etc.;
4.6.2 Any discrepancy in the particulars) provided by the Customer;
4.6.3 If the Customer is in default (including past defaults) in making payment for the Services
or for any other telecom service provided by BOLTWIFI;
4.6.4 During technical failure, modification, up-gradation, variation, relocation, repair and/or
maintenance of the systems/equipment
4.6.5 To combat potential fraud, sabotage, willful destruction, national security or for any
other force majeure reasons etc.;
4.6.6 Transmission limitations caused by topographical, geographical, atmospheric,
hydrological and/or mechanical or electronic constraints/limitations and/or due to non-
availability of suitable technical sites to install/upgrade network.
4.6.7 Due to acts to God or circumstances beyond the control of BOLTWIFI Including insurrection
or civil disorder, or military operations, national or local emergency industrial disputes
of any kind (whether or not involving BOLTWIFI employees), fire, lightning, explosion, flood,
incitement weather conditions, acts or commission of person or commission of person
or bodies for whom BOLTWIFI is not responsible or any Act, Regulation or Policy of the
Government of India or State Government or any other Statutory Authority.
4.6.8 If Services are used in violation of any law, rule/regulations; or for a purpose other than
declared by the Customer at the time for subscription.
4.6.9 Interconnection failure between BOLTWIFI and other services provider(s);
4.6.10 Non-receipt or non-supply of input/feed from/by Channel Broadcasters to BOLTWIFI.
4.6.11 Any bonafide action taken by BOLTWIFI to protect its Intellectual Property Rights (IPR) or such
rights of the content providers or any other person, whose interest it is bound to
protect by virtue of contractual obligations or by law.
4.6.12 Any other reason, which is found to be reasonable by BOLTWIFI warranting
limiting/suspension/disconnection of Services.
4.7 The clause shall apply, mutatis mutandis, to the Digital Service and/or any other additional
services being provided by BOLTWIFI’s affiliates / subsidiaries or third party service provider(s)
5. SERVICES & DISCOUNTS
5.1 BOLTWIFI is entitled to add/alter/withdraw any additional or supplementary services including the
charges for the same at any time, in its sole discretion within the realm of TRAI guidelines.
Provision of additional/supplementary Service shall be on such other/additional terms as
specified by BOLTWIFI from time to time and such additional terms/conditions shall be deemed to
be part and parcel of this Form.
5.2 All discounts or other special benefit scheme pertaining to the Service and/or
additional/supplementary Service announced by BOLTWIFI from time to time shall have a time limit
as decided by BOLTWIFI. BOLTWIFI shall further have the sole right to withdraw/vary/extend any/all such
discount and/or benefit at any time and without incurring any liability whatsoever in this regard
whether directly, indirectly or consequentially and the Customer shall not have any claim or
right in such eventuality.

5.3 Different plans/schemes/top ups, Add-ons, and other services offered by BOLTWIFI shall have
correspondingly different composition, price/charges/fees and terms & conditions, all of which
are subject to change by BOLTWIFI or its affiliates from time to time but within the overall applicable
guidelines of TRAI, Tariff plans/Packages.
6. BILLING, PAYMENT AND SECURITY DEPOSIT
6.1 BOLTWIFI and/or its affiliates shall bill the Customer for the Services, Digital Services and monthly
rental against Customer Premises Equipment as per the billing cycle which shall run on a
frequency as may be decided by BOLTWIFI from time to time. BOLTWIFI reserves the right to change the
billing cycle, as and when, deemed necessary.
6.2 Separate bill shall be raised upon the Customer for the Digital Services and rental for CPE, as per
the applicable Plan.
6.3 Taxes shall be as per the applicable law.
6.4 Statement of Account containing Bills for the Services, Digital Services and rental for CPE will be
sent at the billing address of the Customer as mentioned in the CEF or on the registered e-mail
id, where so opted. BOLTWIFI shall not be responsible for non-receipt of statement of account /
bill(s), and in such an event, it shall be incumbent on the Customer to enquire about the dues
and settle the same.
6.5 All payments are to be made by the prescribed due date. All non-cash payments are subject to
realization. Payment beyond due date shall entail late fees as prescribed by BOLTWIFI from time to
time and taxes thereon. The same shall be payable from the due date till actual realization of
payment. Any delayed payments by the Customer entitle BOLTWIFI to withdraw any applicable
discount! Benefit. This however is without prejudice to the right of BOLTWIFI to suspend or
disconnect and the Service partially of fully due to non-payment for restoring the Services, the
Customer shall have to apply for reactivation of the connection, after making the due payment
and the applicable restoration charges.
6.6 Outstation cheques shall not be accepted. However, if at the sole discretion of BOLTWIFI, out station
cheques are accepted, the same shall be subject to a charge as decided by BOLTWIFI.
6.7 Customer shall own the liability for the cheques submitted against the subscription. Any such
cheques getting dishonored, may invite penalty on Customer as decided by BOLTWIFI and without
prejudice to the statutory (civil and criminal) remedies available to BOLTWIFI under law.
6.8 Customer shall pay all the dues in full, without any deduction, set-off or withholding in respect
of telecom services availed from his telephone or broadband ID number, whether or not
authorized by Customer and whether or not these exceed the assigned credit limit.
6.9 In case of any disputes(s) regarding the charge(s) levied, Customer shall intimate BOLTWIFI in writing
within seven (7) days of receipt of the bill(s). Customer shall also pay full amount of disputed
charges, if any, irrespective of any pending dispute(s). However, no waiver by BOLTWIFI to the
Customer shall, in any event, become effective unless the same is in writing and such waiver
shall be effective for the limited and specific instance described and for the specific purpose for
which the waiver is given.
6.10 BOLTWIFI acceptance of payment from a person other that the Customer will not amount to BOLTWIFI
having transferred or subrogated any of the rights or obligations of the Customer to such third
party.
6.11 Customer shall deposit, such amount as interest free security deposit, as may be determined by
BOLTWIFI. BOLTWIFI reserves the right to forfeit/adjust/apply the said security deposit in full or in part
satisfaction of any sum which may be due from the Customer to BOLTWIFI at any time. Customer shall

continue to be liable for balance, if any, BOLTWIFI may call for additional security deposit for
Services, made available to the Customer.
6.12 BOLTWIFI in accordance with TRAI guidelines/rules/regulations is entitle to charge, vary, add and
withdraw any services and/or to vary the Plan or Tariff and/or make any service chargeable
which is not initially or at any stage chargeable.
6.13 BOLTWIFI will not be liable for Customer Equipment being faulty / incompatible. The loss of or
inability to use the Customer Equipment shall not absolve the Customer from his liability to pay
charges towards the Plan. Customer must pay all the dues in full, without any deduction, set-off
or withholding.
6.14 In case of a customer opting for e-bill facility ID, password and other information or details shall
be exchanged through the medium of internet and BOLTWIFI shall not in any manner be responsible
or liable for the secrecy or security of the same under any circumstances.
6.15 All taxes, present and future, and additional taxes/cess/duties etc. levied by Government/Local
Authorities etc. with respect to services provided under this Form will be charged to the
Customer’s account.
6.16 Any amount paid by customers shall not be treated as advance payment to BOLTWIFI unless agreed
by both the parties in writing. Any payments or adjustments resulting in a credit balance to the
account of the customer shall stand refundable to the customer. The customer shall abide by
the policies, as applicable from time to time, governing refund of such amounts to customers.
BOLTWIFI at its sole discretion can change such policies from time to time.
6.17 Certain advance billing module for the services is available in selected cities where such module
shall be governed by the following terms and condition;
6.17.1 Customer shall pay the amount in advance in order to obtain and keep his services active for a
specific period (“Validity”).
6.17.2 The advance payments once processed, can neither be refunded for cash nor be transferred to
any other account.
6.17.3 At the end of Validity, all unutilized free benefits will be forfeited.
6.17.4 The billing cycle for such services will start on the day of activation of the customer.
6.17.5 Upon expiry of the validity, customer need to pay in advance for the services to remain active.
6.17.6 VAS and ISD services are not available in such module.
6.17.7 Calling facility for toll free numbers shall be available for customers, however calling facility for
special numbers such as “53123” is not available for the customer.
6.17.8 All cities having advance billing module will have “Only DSL Services” till POI from BSNL is
obtained for the particular City.
6.17.9 499/799 rental plans (349/649 plan)
The CPE and Digital Services may be provided either by BOLTWIFI and/or its affiliates / subsidiaries.
This Plan shall only be available as a bundled offering along with CPE and Digital services. The
charges include Rs. 150 towards CPE and Digital Services, to be charged by BOLTWIFI and/or its
affiliates / subsidiaries, as the case may be.
6.17.10 999/1499/3999 rental plans (749/1249/3749 plan)
The CPE and Digital Services may be provided either by BOLTWIFI and/or its affiliates / subsidiaries.
This Plan shall only be available as a bundled offering along with CPE and Digital services. The
charges includes Rs. 250 towards CPE and Digital Services, to be charged by BOLTWIFI and/or its
affiliates / subsidiaries, as the case may be.
7. CUSTOMER OBLIGATIONS

7.1 Customer shall not use the Services for any unlawful, immoral or abusive purposes in violation
or derogation of any law/rule or regulation or statutory directive or order for the time being in
force or against any public policy or for sending/ receiving obscene, threatening, harassing
messages/communications or sending messages or communications that affect national
interest, or create any damage or risk to BOLTWIFI or its Network equipment /call center and/or
other Customer(s). Any violation or misuse by Customer shall under no circumstances be
attributed to BOLTWIFI and the Customer shall be solely responsible for all such acts or omissions.
7.2 Customer shall intimate BOLTWIFI about change in address, if any, in writing along with such proof,
as may be deemed necessary by BOLTWIFI.
7.3 Customer shall not use the services as an OSP (Other Service Provider) or for the purpose of
telemarketing (transactional/ service/promotional - calling), directly or indirectly, without
submitting to BOLTWIFI the required approvals/registration from relevant authorities.
7.4 Unless specifically allowed by BOLTWIFI, the Customer shall not change the configuration of its
EPBAX set during installation or any time subsequent thereof by way of which any of the
undermentioned possibility could arise.
7.4.1 Any setting in the EPBAX resulting in only the Pilot number being transmitted
irrespective of the extension (Directory Number) from which the call is originating.
7.4.2 Any setting in the EPBAX resulting in incomplete extension (Directory Number) being
displayed. Thereby meaning that a lesser number of digits are either allotted or displayed.
7.4.3 The Customer shall provide a certificate from the EPBAX Equipment Vendor (wherever
specially sought by BOLTWIFI) that the software has not been tampered in violation of the
National Numbering Plan specified by DoT.
7.4.4 In case the Customer wishes to use the EPBAX with private network & PSTN, they must
have proper authorization from DoT/TRAI and must ensure that the separation of traffic
is done through logical partitioning.
8. Customer shall be responsible to obtain its own IP address and domain name from the
competent authorities. In case the IP addresses are taken from Bharti, the same are non-
portable and have to be returned to Bharti at the termination of services.
9. Customer agrees not to use the internet services for any of the following activities:
9.1Voice communication to and from a telephone connected to PSTN/PKMN and following
E.164 numbering is prohibited in India.
9.2Establishing connection to any Public Switched Network in India and/or establishing gateway
between Internet & PSTN/ISDN/PLMN in India.
9.3Use of dial-up lines with outward dialing facility from nodes.
9.4Resell or cause to resell or offer to sell this Service.
9.5Interconnectivity with ISPs.
10. Customers agree to use encryption up to 40 bit key length in the symmetric key algorithms or its
equivalent in other algorithms without obtaining permission from the Licensor. However, if
encryption equipment higher than this limit are to be deployed, Customer shall obtain prior
written permission of DoT and deposit the decryption key, split into two parts, with DoT.
11. BOLTWIFI may, if legally required to do so, block Internet sites and / or individual customer, as
identified and directed by DoT or designated security agencies from time to time.

12. Customer shall maintain a log of all users connected and the service they are using (mail, telnet,
    http etc.). Customer must also log every outward login or telnet through their computers. These
    logs, as well as copies of all the packets originating from the Customer Equipment or CPE of the
    Customer, must be available in REALTIME to Telecom Authority Type of logins, where the
    identity of the logged-in user is not known, should not be permitted.
    13. In the event that the Customer installs any Wi-Fi network of his own, the Customer shall duly
    inform BOLTWIFI and undertakes to:
    13.1 Use secured Wi-Fi network connection to avoid any misuse.
    13.2 Be solely liable and responsible of any use/misuse of any Wi-Fi installation.
    13.3 Set up and maintain its own authentication mechanism for the ensuring the security of
    internet usage/Wi-Fi Services.
    13.4 Keep a log of all the events on its Wi-Fi network for period of at least one year and shall
    provide the same to the regulatory and/or security agencies as and when demanded.
    14. Customer undertakes and agrees to take the required measures to ensure that any spam or
    malicious traffic is not generated from the Customer end. If at any time spam activity -
    unwanted or malicious is observed from customer link, BOLTWIFI reserves the right to lock/ suspend
    or terminate the link immediately without any notice.
    15. The procedure for metering of charges and shifting, transfer, closure, safe custody of Services
    etc. shall be such as may be determined and varied, by BOLTWIFI from time to time. The shifting of
    each of the services availed by Customer is subject to the condition that the area is covered by
    BOLTWIFI and the same is technically feasible.
    16. Except as provided elsewhere, either party may terminate the Enrollment by giving the other
    party not less than 30 days prior return notice in this respect but such a notice shall not absolve
    the Customer of its liability to make payment of the amounts that may be due, outstanding as
    on date of termination. The Customer undertakes to pay for all calls made while he was a
    Customer, even if some of the call are billed to him after he ceases to be Customer but pertains
    to the period when he was a Customer.
    17. BOLTWIFI connection/services shall normally be non-transferable. The Customer may seek prior
    permission in writing from BOLTWIFI for seeking transfer. In case of such permission being granted,
    substituted buyer may be allocated a different telephone number of ID after all requisite
    formalities have been completed and the primary Customer shall be liable and shall fully
    discharge his duties till the date of such regularized transfer from BOLTWIFI. The security received
    from original Customer will be adjusted/transferred/returned (less deduction if any), as the case
    may be. If BOLTWIFI is required to refund or return the security deposit to the original Customer the
    transferee in such an event would have to give fresh deposit to BOLTWIFI as may be applicable or
    decided by BOLTWIFI.
    18. All equipment (CPE), provided on rental basis by BOLTWIFI or its’ affiliates / subsidiaries shall always
    remain the absolute property of BOLTWIFI or such affiliate / subsidiary, as the case may be. The
    Customer shall only have the right to use the Customer Premises Equipment or other
    equipment/accessories provided by or through BOLTWIFI during the Enrollment Period. The CPE
    must be kept by Customer in good and working condition.
13. BOLTWIFI will test the CPE prior to its installation and the Customer shall certify its functionality at
    its premises at the time of installation. Thereafter, neither BOLTWIFI nor its affiliate / subsidiary shall
    be responsible for any defect/fault etc. that is not expressly covered by the manufacturer’s
    warranty of such Customer Premises Equipment. Any such repair/exchange carried out by BOLTWIFI
    for failure/defects shall be charged from the Customer as per BOLTWIFI policy on the subject, from
    time to time. Any damage or defect to CPE arising out of misuse or intentional damage or
    accidental damage or Force Majeure event shall also be charged to the Customer account.
    20. The Customer hereby agrees and undertakes to return the Customer Premises Equipment
    immediately on temporary suspension of Service or disconnection for any reason including the
    reasons cited in clause 4.6. The Customer shall not claim any interest, charge or lien on CPE(s)
    even if any dispute is pending for resolution between the Customer and BOLTWIFI.
    21. The Customer shall be solely responsible in case of any loss in services due to misuse or hacking
    of any equipment or EPBAX at Customers end and shall also be liable to pay for the usage
    charges to BOLTWIFI, if any, without any demur or protest.
    22. Customer shall neither shift the Customer Premises Equipment nor transfer the same in any
    manner. In case Customer fails to comply with these terms & conditions governing the Services,
    Digital Services and other allied products / services and the relationship between the parties,
    BOLTWIFI reserves the right to lift/remove the Customer Premises Equipment from the Customer
    premises and terminate the Customer Enrollment without any liability whatsoever on its part.
    Notwithstanding anything mentioned in these Terms and Conditions, BOLTWIFI disclaim all its
    liabilities, warranties, responsibilities and services level assurance with regards to its Services, in
    case the Customer installs or uses any Customer Premises Equipment, not provided by or
    through BOLTWIFI for availing the Services provided by BOLTWIFI.
    23. BOLTWIFI shall not be liable for any claim, loss or damage of whatsoever nature that may arise due to
    use/ installation of such customer equipment or Customer Premises Equipment by the Customer.
    24. BOLTWIFI shall have the right to undertake inspections at the specified address or premises of the
    Customer to check for the bona-fide usage of the Services and to ensure that there is no violation of
    its/any third parties’ Intellectual Property Rights (IPR). The Customer shall provide cooperation,
    facilities and access to BOLTWIFI for the same. In case on such inspection it is found that the Customer is
    indulging in any act or omission which amounts to violation of the terms and conditions contained
    herein or IPR, BOLTWIFI or its employee or agent shall be entitled to take photograph or video graph of
    such violation or any other measure necessary for recording such violation.
    25. Nothing contained herein shall be deemed to grant the Customer either directly or by
    implication, any right, by license or otherwise, in respect of any Intellectual Property, inter-alia,
    in any software, concepts, know-how, processes, development tools, techniques or any other
    proprietary material or information that BOLTWIFI may provide to the Customer in the course of
    provision of Service.
    26. Only service personnel so authorized by BOLTWIFI in this regard shall be allowed to inspect and
    rectify the Customer Premises Equipment in case of any malfunction.
14. Proper & effective use of telecom services is the responsibility of the Customer. Customer will be
    liable to pay the entire amount of Plan inclusive of bill arising due to usage of Services (or VAS),
    Digital Services and Customer Premises Equipment from the Customer’s telephone/Account.
    28. INTENTIONALLY OMMITED :
    29. AMENDING THE FORMS
    29.1 BOLTWIFI shall have the option to vary, alter or amend any term and condition forming part of this
    Form due to administrative or commercial compulsions or for any other reason considered
    necessary in the interest of business operations. Customer’s continued use of services or
    payments to BOLTWIFI after BOLTWIFI has issued such notice will constitute Customer’s consent or
    approval to all such amendments.
    29.2 The failure of any party thereto at any time to require performance by the other party of any
    obligation/provision of this Form shall not affect the right of such party to require performance
    of that obligation/provision subsequently; nor any waiver by any party of any breach of any
    provision/obligation of this Forms shall be constructed as waiver of any continuing or
    succeeding breach of any such provision, or waiver of the provision, itself or a waiver of any
    right(s) here under.
    29.3 If any part of this Form is held invalid, the remaining provision will remain unaffected and
    enforceable, except to extent that BOLTWIFI right/obligations under the Form are materially impaired.
    30. COMMUNICATION & CONFIDENTIALITY
    30.1 Privacy of communication is subject to the terms of the License Agreement of BOLTWIFI with
    DoT/MIB and other statutory and regulatory notifications/directives etc. and agreements with
    the content provider etc. The Customer specifically agrees that in order to facilitate BOLTWIFI to
    provide Services, BOLTWIFI may be required to disclose any information or particulars pertaining to
    the Customer to any authority, statutory or otherwise, including but not limited to any debt
    collection agency, credit reference agency security agency, and reserves the right to comply
    with the directions of such authorities at its discretion and without intimating the Customer.
    30.2 Registration or preference change in DND registry can be done through our website BOLTWIFI.in
    31. OTHER MATTERS
    31.1 Any notification required to be given by the Customer to BOLTWIFI shall be given in writing and shall
    be deemed to have been delivered to BOLTWIFI when it is actually delivered. Any notification
    required to be given by BOLTWIFI shall be in such form as may be prescribed by BOLTWIFI from time to
    time if sent by post it shall be deemed to have been delivered within 48 hours of posting.
    31.2 Where two or more persons constitute the Customer, their Liability under the Form is joint &
    several.
    31.3 BOLTWIFI without notice may assign and/or delegate all/or parts of its obligations, rights, and/or
    duties under this Form to any third party.
    31.4 The Form binds the Customer and whenever & wherever applicable, his heirs, executors,
    administrators, successors, and permitted assigns and BOLTWIFI & its successors and assigns.